“All Suite” isn’t what it used to be
Friday, December 12th, 2008I booked a suite at the “All Suite” Tuscany Inn and Suites in Las Vegas for my husbands 50th birthday. When we arrived it looked like a very nice hotel, when we pulled up in front of the hotel they were washing the drive so we parked t
he car and walked in , the men that were cleaning continued to spray down the drive and in the process sprayed us down. When we got to the desk there was no one else waiting yet the staff had to finish talking and joking with each other before we could check in. When we finished checking in the young lady handed us a map with a square circled in red and said here is your building. When we visited there was construction going on at several of their buildings with construction equipment all over the place. After driving around the lot for 15 minutes we finally found our building. We parked our car and hauled our bags across the lot to the door. After five minutes of trying to open the door it finally opened. We got into the elevator and as the doors closed we thought the painted and carved graffiti on the doors was a nice touch along with all the torn corners of baggies on the floor. I looked at my husband’s face and was totaly embarrassed as this was supposed to be a very nice hotel based on Tuscany’s and Expedia’s web site. When we got to our room it was again another five minute battle with the key card to get the door open. Finally we are in the room and it smells like moth balls and is very dingy, everything is really old and its not a suite its a room with a bed and a couch with a 19 inch tv on a table by the window.I opened the drapes to see the wall of another building. I looked at the bed which looked like it just had the spead just thrown on it. I pulled it back and you could tell that the bed and been slept in and just remade the pillows even had indentations from the last people on them. The bathroom was supposed to have an oversized soaking tub but it was just a regular bathtub that was even smaller than the one we have at home, and it was dirty including bonus hairs from that last quests. The shower stall was the same but had the nice touch of mold and mildew every where. I called the front desk to inform them that I didn’t think our room had been cleaned and was informed that it had in fact been cleaned. I also explained that our room was supposed to have an over-sized soaking tub I was informed that is what we have. I asked to be moved to a diffent room and was told there were none available. I looked at my husband and said this is unacceptable.We went to the desk to check out and they were very rude,they didnt ask what the problem was they just threw our paperwork at us. When we got home there was a $13.00 charge on our credit card bill. When I called the hotel to ask what this was for they said “for their inconvenience”. Thankfully I called Expedia and they moved us to a real suite at the MGM which was wonderfull, except that the door to the mini-bar was hanging off. I called the desk and it was fixed in ten minutes.
-Anna
