Bad from the start, empty Marriott Marketplace Store refrigerator. in the lobby due to a holiday three days prior - the staff managed to “find” a case of bottled water in the back somewhere, but admitted no one thought to run to the store around the corner to restock. The wacky staff didn’t know what was what: Broken TV remote in room, horrid front desk manager, arguing that we should be fine with NO HOT WATER from 7 to 11 am during our stay - lying about why this happened and how long it would take before hot water would be restored, kept calling and telling us only 20 minutes, and then snarkly telling us - well, “I’m not a maintenance person. “Zero” customer service here from this pathetic manager. We missed a tour because we could not shower. Poor assistants tried to smooth things over but this hack manager steamrolled over them. The assistant said many complained, but we actually asked when we’d have hot water and questioned how sanitary kitchen conditions could be if the entire hotel had no hot water for five hours - during breakfast rush. Yuck! The maids also congregated in the narrow hallway in front of our room to gossip and make personal cell phone calls for over 20 minutes. We fled this icy bath water, lack-o-service shack, and got much better service down the road at a Holiday Inn Express! This after being over- charged for our room and having to deal with it twice after we got home from trip. Marriott needs to bury their head in shame for ever hiring this mediocre general manager hack. Close the doors - Don’t go there. This place is a joke!
Written by: Cee - Manchester, NH
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