I don’t know how this hotel rates as a four star. The service was a terrible. The concierge was uninformed about nearly everything I asked him and was very rude and acted put out at having to help at all. When I asked for my bags he handed them to me over the counter and offered no assistance in getting them to my room. Our laundry was late. The mattress on the bed was so old it was inexcusable! The wire coils were poking through the top. Hairdryer was broken. We had difficulty making calls from our room and they refused to let us use the desk phone to make a local call. There was construction on the building blocking off entrances making the hotel difficult to get to. The location is very inconvenient in regard to the subway especially if you have luggage. I would not recommend this hotel.
Written by: Anonymous
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